Aroma Candles Privacy Policy

Last Updated: October 8, 2025

1. Introduction

Welcome to Aroma Candles LLC (“Aroma Candles,” “we,” “us,” or “our”). We take your privacy seriously. This policy explains how we collect, use, share, and protect your information when you use our website (https://www.aromacandlesllc.com) or purchase our products (the “Services”). By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use the site.

2. Information We Collect

A. Information You Provide

You may provide us with personal information when you place an order, create an account, sign up for newsletters, or contact us for support. Examples include name, billing and shipping address, email, phone number, and payment information (processed via Stripe; we do not store full credit card data).

B. Information Collected Automatically

We or our service providers may automatically collect data such as IP address, browser type, device info, pages visited, time spent, and referring pages. This information helps us maintain and improve our website.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to keep your shopping cart active, remember preferences, and analyze traffic. You may disable cookies in your browser settings, but some features may not work properly without them.

3. How We Use Your Information

We use your information to process and deliver orders, send confirmations and updates, respond to inquiries, provide promotional emails (if you opt in), improve services, prevent fraud, and comply with legal obligations. We do not sell or rent your personal information.

4. How We Share Your Information

We share your information with trusted third parties only as needed, under strict confidentiality agreements:

• Payment Processor (Stripe): We use Stripe, Inc. to process payments securely. Privacy Policy: https://stripe.com/privacy
• Website & Business Services (ZenBusiness): We may use ZenBusiness, Inc. for domain registration, hosting, or support. Privacy Policy: https://www.zenbusiness.com/support-privacy-policy/
• Shipping Partners: USPS, UPS, or others for delivery.
• Analytics & Technical Tools: Used to assess performance and improve usability.
• Legal Obligations: If required by law, court order, or to protect rights or safety.

5. Data Retention

We retain personal data only as long as necessary for business or legal reasons. Order records may be retained up to 7 years for tax and accounting purposes, customer communications up to 2 years, and marketing data until you unsubscribe.

6. Data Security

We apply administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption, PCI DSS-compliant payment processing via Stripe, and restricted data access. However, no system is 100% secure.

7. Your Rights & Choices

You have the right to request access, correction, or deletion of your personal information, and to opt out of marketing communications. To make a request, contact us at contact@aromacandlesllc.com. We may verify your identity before processing requests.

8. Children’s Privacy

Our Services are not designed for children under 13. We do not knowingly collect data from children, and if discovered, it will be deleted immediately.

9. Legal Compliance

We operate within the United States and comply with applicable federal and state laws, including the Federal Trade Commission (FTC) Act, Illinois Personal Information Protection Act (PIPA), and CAN-SPAM Act. We may update this policy as laws or our business evolve.

10. Changes to This Policy

We may revise this policy periodically. Updates will be posted on this page with a new 'Last Updated' date. Continued use of our site after changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Aroma Candles LLC
1509 Waukegan Road #1170
Glenview, IL 60025
United States
Email: contact@aromacandlesllc.com